Refund and Returns Policy

Thank you for shopping at Autumn Designs (“Company,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase. This Refund/Return Policy explains our guidelines for returns and refunds for prints and digital prints purchased on the Autumn Designs website (“Website”).

1 Prints and Digital Prints

• Prints: Prints refer to physical copies of artwork or designs available for purchase on our Website.
• Digital Prints: Digital prints refer to downloadable files or digital copies of artwork or designs available for purchase on our Website.

2 Refunds and Returns

• Do to all items being printed/made to order, we cannot offer refund or exchange for change of mind – so please choose wisely upon confirming order.

• We do not accept returns on personalised/customised products or digital downloads.

• Digital Prints:
  • If you experience any technical issues or difficulties with your digital print, please contact us at (contact@autumndesigns.co.nz). We will work with you to resolve the issue.

3 Damaged or Defective Prints

• If your print arrives damaged or defective, or if you receive the wrong item please contact us at [contact@autumndesigns.co.nz] within 7 days of receiving the print. We may request photos or additional information to assess the issue.

4 Customer Support

• If you have any questions or concerns regarding our Refund/Return Policy or need assistance please contact us at [contact@autumndesigns.co.nz]. We are here to help and will respond to your inquiries as soon as possible.

Please note that this Refund/Return Policy is subject to change without prior notice. The most current version of the Refund/Return Policy will be posted on the Website.